Legal
Privacy Policy
Effective date: March 31, 2026
BuilderBoard Technologies LLC ("WorkOrder," "we," "us," or "our") operates the WorkOrder platform at getworkorder.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
1. Information We Collect
Account information. When you register, we collect your name, email address, phone number, role (agent, contractor, homeowner, property manager, or investor), and brokerage or company name where applicable.
Profile and branding data. Agents may upload a headshot, logo, accent color, DRE license number, and tagline. Contractors may provide license numbers, trade categories, and service areas.
Inspection documents. Agents may upload inspection PDF reports. These are processed by AI to extract repair items and are stored securely in our cloud infrastructure.
Payment information. We use Stripe to process payments. We do not store your full card number or banking credentials. Stripe's privacy policy governs payment data.
Usage data. We collect information about how you interact with our platform, including pages visited, features used, and actions taken.
Communications. We may retain records of messages sent through the platform between users.
2. How We Use Your Information
- To provide, operate, and improve the WorkOrder platform
- To match contractors with job leads based on trade, location, and availability
- To generate branded inspection reports on behalf of agents
- To process payments and manage subscriptions
- To send transactional emails (account confirmations, lead notifications, payment receipts)
- To send product updates and marketing communications (you may opt out at any time)
- To comply with legal obligations
3. How We Share Your Information
With contractors. When an agent submits a work order request, relevant property and job details are shared with up to 3 matched contractors.
With clients. Branded inspection reports generated through WorkOrder may be shared with homeowners, buyers, attorneys, and lenders as part of a real estate transaction.
Service providers. We share data with trusted third-party providers including Supabase (database and storage), Stripe (payments), Resend (email), Anthropic (AI processing), and Vercel (hosting). These providers are contractually bound to protect your data.
Legal requirements. We may disclose your information if required by law, court order, or government authority.
We do not sell your personal information to third parties.
4. Data Retention
We retain your account data for as long as your account is active. Inspection documents and reports are retained for a minimum of 12 months. You may request deletion of your data at any time by contacting us at privacy@getworkorder.com.
5. Security
We implement industry-standard security measures including encrypted data transmission (TLS), encrypted storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@getworkorder.com. California residents may have additional rights under the CCPA.
7. Cookies
We use cookies and similar tracking technologies to maintain your session, analyze usage, and improve our services. See our Cookie Policy for details.
8. Children's Privacy
WorkOrder is not directed at children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of WorkOrder after changes constitutes acceptance of the updated policy.
10. Contact Us
BuilderBoard Technologies LLC
Incorporated in Delaware
Email: privacy@getworkorder.com
Support: getworkorder.com/support