Help & Support
How can we help?
We're here to help you get the most out of WorkOrder. Reach out any time.
Email support
For account issues, billing questions, and technical problems. We respond within 1 business day.
support@getworkorder.comResponse time
Support requests are answered within 1 business day. Urgent billing issues are typically resolved within a few hours.
Mon–Fri · 9am–6pm PT
Billing & refunds
Questions about charges, cancellations, or refund requests.
billing@getworkorder.comIn-app support
Already have an account? Use the AI assistant inside your portal for instant help with your workflow.
Sign in to your account →Common questions
How do I cancel my Agent Pro subscription?
Go to Agent Pro in your dashboard, scroll to the bottom, and click 'Manage billing'. You can cancel from the Stripe billing portal — your access continues until the end of the current period.
My inspection PDF didn't parse correctly. What should I do?
Try re-uploading the file. If the issue persists, email support@getworkorder.com with the PDF attached and we'll process it manually.
I received a lead outside my service area. Can I get a credit?
Yes — email support@getworkorder.com within 48 hours of receiving the lead with your account email and the lead details. We'll review and credit your account if the lead was outside your stated area.
How do I update my branding on client reports?
Go to My Branding in your agent portal. You can update your headshot, logo, accent color, DRE number, and tagline. Changes apply to all future reports.
How do I delete my account?
Email support@getworkorder.com from your registered email address with the subject 'Delete my account'. We'll process the deletion within 5 business days and confirm by email.