WorkOrder Terms of Service

Last Updated: May 29, 2026 Effective Date: May 29, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 22 (RELEASE) AND SECTION 24 (DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER) AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO PARTICIPATE IN A CLASS ACTION. SECTION 24 CONTAINS A 30-DAY OPT-OUT RIGHT.

These Terms of Service (the "Terms") are a binding legal agreement between you ("you" or "User") and BuilderBoard Technologies LLC, a Delaware limited liability company doing business as WorkOrder ("WorkOrder," "we," "us," or "our"). These Terms govern your access to and use of the WorkOrder website at getworkorder.com, our mobile applications, and all related services, features, content, and tools (collectively, the "Platform").

By creating an account, clicking "I agree" (or a similar control), or accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Platform.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

1. Definitions

"Contractor" means a licensed trade professional, repair business, or service provider that uses the Platform to receive Leads and to communicate with, quote, or perform work for other Users.
"Demand User" means an agent, homeowner, property manager, investor, or other User that uses the Platform to analyze inspection reports, generate work orders, or request, receive, or evaluate Contractor quotes.
"Lead" means a job opportunity, work order, quote request, or related referral information routed to a Contractor through the Platform.
"User Content" means inspection reports, photos, documents, messages, profile information, and any other content you submit to or through the Platform.
"Work" means any repair, renovation, inspection, estimate, quote, site visit, or other service performed or offered by a Contractor.

2. The Platform; Nature of Our Services

WorkOrder is a technology marketplace and neutral venue that helps Demand Users and Contractors find and connect with one another. We provide software tools, including inspection-report analysis, automated scope and cost estimation, Lead routing, branded report generation, quoting tools, and related infrastructure.

WorkOrder is a technology provider only. We are not a licensed contractor, general contractor, home inspector, real estate broker or agent, escrow agent, lender, financial advisor, or insurer. We do not perform, supervise, direct, schedule, manage, inspect, warrant, or control any Work. We do not provide real estate, legal, financial, investment, tax, or construction advice. We do not employ Contractors, and Contractors are not our agents, partners, joint venturers, or representatives.

We may add, modify, suspend, or discontinue any feature of the Platform at any time, with or without notice.

3. Eligibility

You must be at least 18 years old and able to form a legally binding contract in your jurisdiction. Contractors must hold, and maintain in good standing, all licenses, registrations, bonds, and insurance required for each trade and jurisdiction in which they offer or perform Work, including (where applicable) a valid Contractors State License Board (CSLB) license in California. Real estate agents and brokers must hold a valid license in good standing in each state where they operate. You are solely responsible for your compliance with all laws applicable to your profession and your use of the Platform.

4. Accounts and Registration

You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. You may not share your account, create an account using another person's identity, or maintain more than one account without our consent. Notify us immediately at legal@getworkorder.com of any unauthorized use. We may refuse, suspend, or terminate any account at our discretion as described in Section 19.

5. Relationship of the Parties; No Agency

WorkOrder provides only the venue and tools that let Users find and transact with one another. Any agreement to perform, pay for, or accept Work is solely between the Demand User and the Contractor. WorkOrder is not a party to, and has no responsibility or liability under, any such agreement.

Nothing in these Terms or your use of the Platform creates any agency, partnership, joint venture, employment, fiduciary, franchise, or similar relationship between you and WorkOrder, or between WorkOrder and any Contractor. Contractors are independent businesses that act on their own behalf. WorkOrder does not control and is not responsible for the conduct of any User.

6. License Verification; No Endorsement; Assumption of Risk

License checks are limited and provided "as is." WorkOrder may run automated or periodic checks of a Contractor's license status against the Contractors State License Board (CSLB) or other applicable licensing board. These checks are a convenience only and are inherently limited: they reflect licensing-board data at a single point in time, may be incomplete, delayed, or inaccurate, depend on the accuracy of third-party records and on the information the Contractor provides, and cover license status only — they do not verify insurance, bonding, background, qualifications, workmanship, or fitness for any particular job. A license that is valid when checked may later lapse, expire, or be suspended, revoked, or otherwise change without WorkOrder's knowledge. WorkOrder does not continuously monitor licenses, does not guarantee the accuracy, completeness, or currency of any check, and makes no representation that any Contractor is properly licensed at the time you engage them.

WorkOrder does not otherwise screen, vet, or background-check Users. Any verification badge, rating, ranking, tier, or listing on the Platform reflects information provided by Users or automated processes and is not an endorsement, recommendation, guarantee, or representation by WorkOrder regarding any User or any Work.

You assume all risk arising from your selection of, communications with, dealings with, and decisions to hire or work with other Users, including all risk relating to the quality, safety, legality, timeliness, pricing, licensing, and outcome of any Work. Regardless of any check WorkOrder may perform, you remain solely responsible for conducting your own due diligence before engaging any Contractor, including independently verifying current license status (e.g., directly through the CSLB), confirming insurance and bonding, obtaining written contracts and bids, checking references, and confirming that permits and code requirements are satisfied.

WorkOrder is not responsible or liable for, and you release us (see Section 22) from, any property damage, personal injury, defective or incomplete Work, code or permit violations, cost overruns, delays, theft, non-performance, fraud, lapsed or invalid licensing, or any other act or omission of any Contractor or other User.

7. Contractor Terms

If you use the Platform as a Contractor:

(a) Lead Fees. You pay a Lead fee to receive Leads. Lead fees are charged against your prepaid balance and currently range from $20 to $200 depending on estimated job value. Lead fees are non-refundable once a Lead has been delivered to you, except as required by law. We do not guarantee that any Lead will result in an awarded job, a site visit, a signed contract, or revenue. A maximum of three (3) Contractors may receive any single Lead.

(b) Subscriptions. Contractor subscription tiers (e.g., Basic, Pro, Premium) renew automatically for successive periods until cancelled, and are governed by Section 10 and our Refund & Cancellation Policy.

(c) Licensing and Compliance. You represent and warrant on an ongoing basis that you hold all required licenses, registrations, bonds, and insurance, and that you will perform all Work in a workmanlike manner and in compliance with all applicable laws, codes, and permit requirements. You are solely responsible for the Work, your employees and subcontractors, your tax obligations, and your contracts with Demand Users.

(d) No Circumvention. You may not use the Platform to identify a Demand User and then transact with that User outside the Platform for the purpose of avoiding Lead fees. Circumvention is a material breach. In addition to any other remedy, we may suspend or terminate your account and recover damages; because actual damages from circumvention are difficult to calculate, you agree that a reasonable measure of liquidated damages may apply as described in our Contractor Policies, where permitted by law.

8. Demand User Terms

If you use the Platform as an agent, homeowner, property manager, or investor, the Platform is provided to you free of charge except for any separately priced products (such as Agent Pro). You are responsible for the accuracy of the inspection reports, work orders, property data, and other information you submit, and for your own compliance with real estate, agency-disclosure, advertising, fair-housing, and licensing laws. You are solely responsible for selecting and contracting with any Contractor.

9. Agent Pro Subscription

Agent Pro is an optional monthly subscription currently priced at $29 per month. Subscriptions renew automatically each month until cancelled. You may cancel at any time through the billing portal; cancellation takes effect at the end of the then-current billing period, and fees already paid are non-refundable except as required by law or as stated in our Refund & Cancellation Policy.

10. Payments and Billing

Payments are processed by Stripe and are subject to Stripe's terms. By providing payment information, you authorize us (and our processor) to charge your payment method for all applicable fees, including recurring subscription fees and Lead-balance top-ups, until you cancel. All fees are in U.S. dollars and, unless stated otherwise, are exclusive of taxes, which are your responsibility. You authorize us to retry failed charges. We may change pricing or fees prospectively; for active recurring subscribers, we will provide at least 30 days' notice of price increases, and continued use after the change constitutes acceptance. Except as expressly stated in these Terms or required by law, all payments are non-refundable.

11. AI-Generated Content; No Professional Advice

The Platform uses artificial intelligence to analyze inspection reports and to generate summaries, scopes of work, cost ranges, ARV figures, deal analyses, and similar outputs ("AI Content"). AI Content is provided for general informational purposes only, may be inaccurate or incomplete, and is not a bid, quote, appraisal, or guarantee.

AI Content does not constitute, and must not be relied upon as, professional advice of any kind, including real estate, brokerage, legal, financial, investment, tax, insurance, engineering, or construction advice. Cost estimates and scopes are not Contractor bids and are no substitute for a Contractor's own site visit and written quote. You are solely responsible for independently verifying any AI Content and for consulting qualified, licensed professionals before making any decision based on it. WorkOrder disclaims all liability arising from your reliance on AI Content.

12. User Content

You retain ownership of your User Content. You grant WorkOrder a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, display, and transmit your User Content as needed to operate, provide, secure, and improve the Platform and our services, and to develop and improve our models and features (in de-identified or aggregated form). You represent and warrant that you own or have all rights necessary to submit your User Content and to grant this license, and that your User Content does not violate any law or third-party right. We may remove User Content at our discretion.

13. Acceptable Use

You agree not to:

submit false, misleading, or fraudulent information, or misrepresent your identity, licensure, or authority;
circumvent the Lead-fee system as described in Section 7(d);
harass, threaten, defraud, or spam any User, or violate any anti-spam, telemarketing, or messaging law;
scrape, crawl, reverse-engineer, decompile, or attempt to access non-public areas of the Platform;
interfere with, disrupt, overload, or attempt to gain unauthorized access to the Platform or its security features;
use the Platform to infringe intellectual property or privacy rights, or to upload malware; or
use the Platform for any unlawful purpose or in violation of these Terms.

14. Intellectual Property

The Platform and all associated software, content, features, trademarks, and functionality are owned by WorkOrder and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Platform without our prior written permission. All rights not expressly granted are reserved.

15. Feedback

If you provide suggestions, ideas, or feedback about the Platform, you grant WorkOrder a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without any obligation or compensation to you.

16. Third-Party Services and Links

The Platform integrates with and links to third-party services (such as Stripe, Twilio, and Resend) and may link to third-party websites. We do not control and are not responsible for third-party services or content, and your use of them is governed by their terms. We disclaim all liability arising from third-party services.

17. Electronic Communications; SMS and Telephone Consent

By creating an account or providing your contact information, you consent to receive communications from us electronically, including by email, in-app message, and (where you have opted in) text message and telephone call, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

SMS/Telephone Consent. If you provide a phone number and opt in, you consent to receive transactional and, where applicable, marketing text messages and calls from or on behalf of WorkOrder, including via automated technology, at the number provided. Consent is not a condition of purchase. Message and data rates may apply; message frequency varies. You may opt out of texts at any time by replying STOP, and reply HELP for help. We are not liable for delays or failures in delivery.

18. Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and share information. By using the Platform, you consent to those practices.

19. Termination and Suspension

We may suspend, restrict, or terminate your access to the Platform, with or without notice, for any reason, including if we believe you have violated these Terms, created risk or legal exposure for us or other Users, or engaged in fraudulent or unlawful conduct. You may stop using the Platform at any time and may close your account. Upon termination, your license to use the Platform ends, but Sections that by their nature should survive (including Sections 5, 6, 11, 12, 14, 15, 20, 21, 22, 23, 24, 25, and 27) will survive. Prepaid amounts are non-refundable upon termination for breach.

20. Disclaimers of Warranties

THE PLATFORM, INCLUDING ALL AI CONTENT, LEADS, ESTIMATES, AND OTHER OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law, WorkOrder disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, error-free, or that any content, estimate, or Lead will be accurate, complete, or produce any particular result. We make no warranty regarding any Contractor, any Work, or any transaction between Users. No advice or information obtained from us or the Platform creates any warranty not expressly stated here. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKORDER AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, OR FOR ANY PROPERTY DAMAGE OR PERSONAL INJURY ARISING FROM ANY WORK OR ANY CONTRACTOR, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO WORKORDER IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations are a fundamental basis of the bargain between you and WorkOrder. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; nothing in these Terms limits liability that cannot be limited under applicable law.

22. Release

You release and forever discharge WorkOrder and its officers, members, managers, employees, and agents from any and all claims, demands, damages, losses, liabilities, and expenses (including attorneys' fees) of every kind, known or unknown, arising out of or in any way connected with (a) any Work, (b) any dispute or transaction between you and any other User (including any Contractor), or (c) the acts or omissions of any other User. If you are a California resident, you expressly waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any comparable law in any other jurisdiction.

23. Indemnification

You agree to defend, indemnify, and hold harmless WorkOrder and its officers, members, managers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your User Content; (c) any Work you perform, offer, request, or receive; (d) your breach of these Terms or violation of any law or third-party right; or (e) any dispute between you and any other User. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate. You will not settle any matter affecting WorkOrder without our prior written consent.

24. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND WORKORDER TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

(a) Informal Resolution. Before starting any arbitration or proceeding, you and WorkOrder agree to first try to resolve the dispute informally for at least sixty (60) days after written notice describing the dispute is sent (to legal@getworkorder.com, or to your account email). This requirement is a precondition to commencing arbitration.

(b) Agreement to Arbitrate. If the dispute is not resolved informally, you and WorkOrder agree that any dispute, claim, or controversy arising out of or relating to the Platform or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

(c) Class Action and Jury Waiver. You and WorkOrder agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. You and WorkOrder waive any right to a jury trial.

(d) Mass/Coordinated Arbitration. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in staged batches to promote efficiency, and any applicable limitations period will be tolled for unfiled claims during batching.

(e) Exceptions. Either party may (1) bring an individual claim in small-claims court if it qualifies, and (2) seek injunctive or equitable relief in court to protect intellectual property or confidential information.

(f) 30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@getworkorder.com within thirty (30) days after you first accept these Terms, stating your name and intent to opt out. Opting out does not affect any other provision of these Terms.

(g) Severability. If the class-action waiver in subsection (c) is found unenforceable as to a particular claim, that claim will be severed and litigated in court, while all other claims remain in arbitration. If any other part of this Section is found unenforceable, the remainder will be enforced.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 24. Subject to Section 24, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there. Nothing in this Section deprives any consumer of the protection of any mandatory, non-waivable provision of the law of the jurisdiction in which the consumer resides, including, for California residents, applicable California consumer-protection law.

26. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Platform and update the "Last Updated" date. Changes are effective when posted unless otherwise stated. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree, stop using the Platform.

27. General Provisions

Entire Agreement. These Terms, the Privacy Policy, and any policies referenced here are the entire agreement between you and WorkOrder regarding the Platform and supersede all prior agreements on that subject.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

Survival. Provisions that by their nature should survive termination will survive.

Notices. We may provide notices to you by email, through the Platform, or by posting. You may send legal notices to legal@getworkorder.com.

Headings. Section headings are for convenience only and do not affect interpretation.

28. Contact

BuilderBoard Technologies LLC (d/b/a WorkOrder) A Delaware limited liability company Email (Legal): legal@getworkorder.com Support: getworkorder.com/support