Terms of Service

These Terms of Service ("Terms") govern your use of the WorkOrder platform operated by BuilderBoard Technologies LLC, a Delaware limited liability company ("WorkOrder," "we," "us," or "our"). By creating an account or using WorkOrder, you agree to these Terms.

1. The Platform

WorkOrder is a marketplace platform that connects homeowners, real estate agents, property managers, investors, and licensed contractors. We provide tools for inspection report analysis, contractor lead routing, branded report generation, and related services.

WorkOrder is not a licensed contractor, real estate broker, or financial institution. We provide technology infrastructure — we do not perform repairs, provide real estate advice, or guarantee contractor performance.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts in your jurisdiction. Contractors using WorkOrder must hold all required licenses for the trades and jurisdictions in which they operate. Agents must hold a valid real estate license in their state.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to update it as necessary. You may not share your account with others or use WorkOrder for any purpose prohibited by these Terms.

4. Contractor Terms

Contractors pay a lead fee to receive job leads. Lead fees are charged from a prepaid balance and are non-refundable once a lead has been delivered. Lead fees range from $20 to $200 depending on estimated job value. WorkOrder does not guarantee that leads will result in awarded jobs. Maximum 3 contractors receive any single lead.

5. Agent Pro Subscription

Agent Pro is a monthly subscription service at $29/month. Subscriptions renew automatically each month unless cancelled. You may cancel at any time through the billing portal — cancellation takes effect at the end of the current billing period. See our Refund & Cancellation Policy for details.

6. Payments

All payments are processed by Stripe. By providing payment information, you authorize WorkOrder to charge your payment method for applicable fees. All fees are in US dollars. WorkOrder reserves the right to change pricing with 30 days notice to active subscribers.

7. AI-Generated Content

WorkOrder uses artificial intelligence to analyze inspection reports, generate summaries, and provide financial estimates. AI-generated content is provided for informational purposes only and does not constitute professional advice. Cost estimates, ARV calculations, and deal analyses are estimates — actual results may vary. You should consult licensed professionals before making decisions based on AI-generated content.

8. Prohibited Uses

• Using WorkOrder to submit false or fraudulent information
• Circumventing the lead fee system by contacting parties outside the platform after receiving a lead
• Using WorkOrder to harass, spam, or defraud other users
• Attempting to reverse-engineer, scrape, or disrupt the platform
• Representing yourself as licensed when you are not

9. Intellectual Property

WorkOrder and its content, features, and functionality are owned by BuilderBoard Technologies LLC. You may not copy, modify, distribute, or create derivative works without our written permission. You retain ownership of content you upload (inspection reports, photos, documents) and grant WorkOrder a license to process and display that content to provide our services.

10. Disclaimers

WorkOrder is provided "as is" without warranties of any kind. We do not warrant that the platform will be uninterrupted, error-free, or that results will be accurate. We are not responsible for the quality of contractor work, the outcome of real estate transactions, or decisions made based on platform-generated content.

11. Limitation of Liability

To the maximum extent permitted by law, BuilderBoard Technologies LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim shall not exceed the greater of $100 or the amount you paid to WorkOrder in the 3 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless BuilderBoard Technologies LLC from any claims, damages, or expenses arising from your use of WorkOrder, your violation of these Terms, or your violation of any third party's rights.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email. Continued use of WorkOrder after changes constitutes acceptance of the updated Terms.

15. Contact

BuilderBoard Technologies LLC
Incorporated in Delaware
Email: legal@getworkorder.com
Support: getworkorder.com/support